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At Luminest, we value your trust and want every experience with us to feel safe, simple, and satisfying. If for any reason you are not fully happy with your purchase, we’re here to help.
You may request a return within 7 days of receiving your order.
To qualify, items must be:
Unused and unopened.
In the same condition as received.
In their original packaging.
Proof of purchase (order confirmation or receipt) is required.
Used or opened products.
Items not in their original condition, damaged due to customer handling.
Any item returned after the 7-day period.
Once your return is received and inspected, we will notify you of approval or rejection.
Approved refunds will be issued to your original method of payment within 7–14 business days.
Please note: shipping charges are non-refundable.
We replace items only if they are defective, damaged, or delivered incorrectly.
If you need an exchange, please contact our support team within 7 days of delivery.
Customers are responsible for return shipping costs unless the error is from our side (e.g., wrong or defective item).
We recommend using a trackable shipping service to ensure your return reaches us safely.
For return or refund requests, please reach out to our support team at luminestbyff.com/contact with your order details.
